Frequently Asked Questions

Some insurance carriers cover telehealth as a benefit.  Some may require pre-authorization or approval. Some may reimburse in full or partial. If Tracy Bowens is an Out-Of-Network provider, a Superbill can be generated for you to submit for potential reimbursement.

Your information is secured in a HIPAA compliant platform (your Personal Health Information and payment methods are secured within compliant platforms/systems). Your telehealth sessions are secured through the compliant platform.

Studies have shown that these services are just as effective as in-office visits. They actually make services readily available and more accessible to those whom have to travel longer distances to receive the services they need. With that being said, telehealth services are not suitable for everyone. Telehealth services not suitable for those with active hallucinations, delusions or have acute or chronic suicidal or homocidal ideation.

Once you have requested an online counseling appointment,  you will be provided login/invite for the session. You will also be sent intake forms to complete and return prior to session start. When your appointment is ready to begin, enter the waiting room and your counselor will meet with you upon the start time. 

You are able to use Android or IOS (Apple iPhone) products. You can use your computer, tablet or laptop as well. Once you navigate to your client portal, you can test the compatibility of your device and determine which downloads are appropriate for your device. The preferred browser is GOOGLE CHROME.

Counseling services are only available to CA, FL,  NY and NJ residents at this time. You must be present in the State in which your therapist is licensed to practice for these services to be rendered. 

Coaching services are available for all US residents.

No. I charge $30 consultation fee, payable prior to the consult. It will take more than 10 or 15 minutes to be able to determine fit between therapist and client. However, a preliminary consultation such as this can help the therapist determine if the services provided by said therapist is appropriate for you. Recommendations can be made based on what you present. An initial evaluation is strongly encouraged to determine fit, level of care needed, determination and/or recommendation of additional services.